VoIP Phone Systems
Good Plan
$30
(Marketing Promotion Now $20)
Personal and reliable, core phone system to get your business up and running
Unlimited Domestic Calling in U.S and Canada
24x7 Technical Support
Conference Calling
Anytime Paging
HD Voice
Emergency calling (E911)
Call Management
Call Forwarding
Call Transfer
Call Screening
Call flip
Call Blocking
Call Logs
Call Presence
Call Notifications
Shared Lines
Call Parking
Caller ID
Voicemail
Music on Hold
Desk or conference phone rental
Perfect Plan
(Most Popular)
$35
(Marketing Promotion Now $25)
A supercharged phone system. Everything you need to grow and expand your business. Enhance customer service, automation, and insights.
Included Services (Everything in Good Plan + the following features)
Outbound Caller ID (CNAM)
Multi Site Management
Outbound Internet Fax
Voicemail to Email Transcription
Queues
Time Specific Call Routing
Automated Attendant
Advanced Audio monitoring (Listen, Whisper, and Barge)
Automatic Call Recording
ConnectUC Desktop Application
Excellent Plan
(Best Value)
$45
(Marketing Promotion Now $35)
The complete communications suite with powerful telephony, video, chat, SMS, and fax in one app – packed with storage and analytics.
Included Services (Everything in Best Plan + the following features)
Audio Conference Dedicated Bridge
Web Conference Room
Video Meeting Room
Graphs, statistics, and trend analysis
Real-time monitoring and alerts
Configurable dashboards and customizable wallboard with queue analytics
Scheduled reports
On-Demand Plans
Contact Center
$55
Best Plan – starts as low as*
Monthly $55 (Marketing Promotion Now $45)
Create a high-quality inbound and outbound communications experience for your customers and employees. Our feature-rich Contact Center solution expands on basic call center functionality to deliver advanced capabilities—such as the ability to see full customer history with each interaction, no matter if it’s SMS, chat, email or voice, with a clean and intuitive interface.
Key Features
- Customized call queue routing and thresholds
- Queuing and ring status
- Comprehensive agent customization
- Agent and supervisor roles
- Audio monitoring (listen, whisper, and barge)
- Call recording at device, user, and queue levels
- Customized call queue routing and thresholds
- Queuing and ring status
- Comprehensive agent customization
- Agent and supervisor roles
- Audio monitoring (listen, whisper, and barge)
- Call recording at device, user, and queue levels
Business SMS/MMS
Professional Plan – includes two users and a 180-day conversation history.
Expert Plan – includes five users, a 3-year conversation history, blasts, reminders, and drip campaigns.
The simple truth is, that companies that want more effective engagement with their customers need SMS—and our SMS enablement platform makes getting started easy. With our comprehensive SMS platform, you get a wide range of functionality, such as keyword responders, appointment reminders, SMS blast campaigns, and more—enabling you to communicate better and faster with customers and prospects to drive efficiencies and growth. All services are enabled with your existing phone numbers and managed through an intuitive portal accessible via your PBX login.
Key Features
- Number-sharing: Access multiple numbers from a single login
- Multi-device sync/support: Use your account on multiple devices
- MMS support: Send and receive MMS messages for a rich media experience
- Address book: Separate and sync contacts across multiple devices
- Keyword auto-replies: Send automatic replies for specific keyword inquiries
- Canned responses: Respond consistently to regularly asked questions
- Away message auto-responder: Easily set up a message for when you need to step away
- Mobile app (iOS and Android): Keep in touch, even when you’re on the go
- Help management: Provides examples and describes how to use or configure each setting
- Reporting: Gain insight and control the costs of messaging usage across your organization
Enhanced ATA FAX
$50
Best Plan – starts as low as*
Monthly (Marketing Promotion Now $40)
*Per-minute charges may apply.
*Equipment sold separately.
Create a high-quality inbound and outbound communications experience for your customers and employees. Our feature-rich Contact Center solution expands on basic call center functionality to deliver advanced capabilities—such as the ability to see full customer history with each interaction, no matter if it’s SMS, chat, email or voice, with a clean and intuitive interface.
Key Features
- Multiple users can use the same caller ID for outbound faxing
- Users can select a caller ID from multiple fax numbers for outbound faxing
- All faxes are stored in a central repository within the PBX portal
- HIPAA-compliant
- Supports fax-to-email and email-to-fax
- The fax server will automatically attempt delivery up to 6 times and will notify the user if the job fails
- Set delivery notification to be sent via email
SIP Trunk Connector
$2.75 per channel
Best Plan – starts as low as*
(Annually /Monthly) (Marketing Promotion Now $2.25)
*Per-minute charges may apply.
Session Initiation Protocol (SIP) trunk acts as a virtual phone line and its primary benefit is the fact that it provides a direct connection between existing private or local telephone systems and the public telephone network.
VSaaS
Starter Plan – $45 (Annually) (includes up to 4 cameras professional setup and 14 days of cloud storage.)*
Professional Plan – $55 (Annually) (includes up to 6 cameras professional setup and 30-Days cloud storage.)*
Expert Plan – $75 (Annually) (includes up to 8 cameras professional setup and 60-Days cloud storage.)*
*Price varies by cloud storage capacity..
VSaaS ‘Video Surveillance as a Service” is an in-cloud security camera management system and it isn’t complicated or expensive. When leveraging the latest technology of IP cameras, redundant cloud storage, and live streaming with on-demand multi-device access, any business whether large or small can benefit from NextGenVoice VSaaS. From one camera, one location to a multi-camera, multi-site deployment, you can be confident knowing you are just a click away from a live view of your business. NextGenVoice’s professional approach ensures your business VSaaS requirements are met and delivered at the highest possible level.
Key Features
- Plug & Play Installation
- Real-time On-Site Support
- Cloud Storage - Easy Access
- Multi-Camera Support - PTZ
- Easy Mobile Apps
- Guest Access to any Camera
- Management Portal
- Motion Activation & Alerts
- No DVR - All Cloud - 24/7
- Camera Down Notification
- Free System Updates
Meeting Manager
Real-time web conferencing that provides web presentation, live multi-user video and audio conferencing, and remote desktop support capabilities. NextGenVoice MeetingManager is designed to provide superior security for your conferences. In addition to enjoying the benefits of the system’s ease of use and its cost advantages, organizations also gain from MeetingManager’s ability to better protect the information shared during audio and web conferences. By providing enhanced conference access security and document security, and allowing better control of network security, organizations can be confident that their vital corporate information and property are protected from unauthorized access.
Key Features
- Web Presentations
- Audio Conferencing
- Multi-Presenter Seminars
- Multi-User Video
- Remote Desktop Supporting
- White Boarding
- Desktop Sharing
- Branded Landing Pages
Microsoft Teams Connector
All Teams plans enable you to make online audio and video calls, but for many organizations, that’s not enough. Even if you are on the Enterprise plan, which enables you to purchase audio conferencing and phone system add-ons, the phone system requires a Microsoft calling plan and has limited PBX features. That’s where Teams Connector comes in. Teams Connector is a complete and native softphone solution that provides full control of our advanced PBX features and the collaboration features of Microsoft Teams—giving you the full PBX functionality your companies require, conveniently within the Teams interface.
Key Features
- Reliability and Uptime: Our network offers true UCaaS geo-redundancy with multi-endpoint registration. Even if Teams is down, we still ring all desktop and mobile devices per user for seamless call completion.
- Call Quality—QoS: Our multi-site geo-redundant voice network delivers optimum voice quality along with best-of-breed uptime. Integrate our SD-WAN solution for superior QoS and traffic shaping.
- Advanced PBX Features: Get the full power of PBX—call queues, auto-attendants, call recording, voicemail transcription, call parking, presence, SMS responders, extension-to-extension dialing, and more—as well as fax capabilities and PBX management integrated within Teams. Supports real-time BLF of Teams users and the PBX.
- Contact Center (UCCaaS): Use Teams as your client with wallboard, extensive call analytics, and role-based contact center functionality.
- Deployment and Support: Get local system design, installation, support, and technology refresh from trusted experts with deep PBX expertise who are solely invested in your success.
- Custom Programming: Program custom PBX feature codes for one-click recording, call parking, intercom, and more.
- Failover Strategy: Use Teams, deskphones, mobiles apps, or all of the above, and get the full capabilities of Teams from a browser, desktop, and mobile devices.
- Hybrid Environment Support: Connect our Teams Connector to any premises- based PBX via SIP trunks with custom dial plans for extension-to-extension dialing between native Teams and any desktop phone to any PBX.
Microsoft Teams Connector
Modern businesses are connected, and communications are unified. This means that if your telephony is a standalone system, you’re not able to deliver the capabilities that your customers and employees expect. With ReachUC Connector you can easily integrate with contact-oriented business systems and CRM applications and enable other functionality to increase collaboration and productivity. Best of all, ReachUC Connector is cost-effective and easy to install and maintain.
Key Features
- CRM integration:
- More than 80 applications supported on the standard list
- Caller preview: Search the integrated CRM for the caller’s info when you make or receive a call, and “preview” the details in a “toast” pop-up
- Address book: Simultaneously search the contact directories of all integrated CRM applications and call or pop a contact from the results
- Contact popping: Allow users to “pop” a caller’s records within the integrated CRM from a live call or directory
- Add a contact: New contacts can be added to the integrated CRM from multiple locations such as the live call preview window, call history, and missed calls pop-up
- Activity logging: Manually or automatically log a record of a call against a caller’s contact record
- Duplicate contact: Add an existing contact’s details from one integrated CRM to another
- Additional features:
- Microsoft Teams integration: Show, add, or pop a CRM contact from Microsoft Teams calls; change preferred device; open Microsoft Teams chat from presence window; show colleague’s photo from presence; and more (requires Teams license)
- Call history: Shows a list of an extension user’s recent calls; users can make calls directly from the call history window
- Click-to-dial: Dialing from web browsers and integrated applications, including bespoke and clipboard dialing
- Softphone: Includes an embedded softphone, allowing the user to make a call directly from their computer
- Presence: A dockable window allowing a user to see extension status/availability of their co-workers, call co-workers, transfer calls or pick up co-worker calls, add contacts, start Microsoft Teams chats, and more
- Busy lamp: External LED color that enables everyone in the office to see if a colleague is available for a conversation, is busy on the phone, or does not want to be disturbed
On-Demand Plans
Contact Center
Best Plan – starts as low as*
$50/$55
(Annually /Monthly) $50/$55 (Marketing Promotion Now $45)
Create a high-quality inbound and outbound communications experience for your customers and employees. Our feature-rich Contact Center solution expands on basic call center functionality to deliver advanced capabilities—such as the ability to see full customer history with each interaction, no matter if it’s SMS, chat, email or voice, with a clean and intuitive interface.
Key Features
- Customized call queue routing and thresholds
- Queuing and ring status
- Comprehensive agent customization
- Agent and supervisor roles
- Audio monitoring (listen, whisper, and barge)
- Call recording at device, user, and queue levels
- Customized call queue routing and thresholds
- Queuing and ring status
- Comprehensive agent customization
- Agent and supervisor roles
- Audio monitoring (listen, whisper, and barge)
- Call recording at device, user, and queue levels
Business SMS/MMS
Professional Plan – includes two users and a 180-day conversation history.
Expert Plan – includes five users, a 3-year conversation history, blasts, reminders, and drip campaigns.
The simple truth is, that companies that want more effective engagement with their customers need SMS—and our SMS enablement platform makes getting started easy. With our comprehensive SMS platform, you get a wide range of functionality, such as keyword responders, appointment reminders, SMS blast campaigns, and more—enabling you to communicate better and faster with customers and prospects to drive efficiencies and growth. All services are enabled with your existing phone numbers and managed through an intuitive portal accessible via your PBX login.
Key Features
- Number-sharing: Access multiple numbers from a single login
- Multi-device sync/support: Use your account on multiple devices
- MMS support: Send and receive MMS messages for a rich media experience
- Address book: Separate and sync contacts across multiple devices
- Keyword auto-replies: Send automatic replies for specific keyword inquiries
- Canned responses: Respond consistently to regularly asked questions
- Away message auto-responder: Easily set up a message for when you need to step away
- Mobile app (iOS and Android): Keep in touch, even when you’re on the go
- Help management: Provides examples and describes how to use or configure each setting
- Reporting: Gain insight and control the costs of messaging usage across your organization
Enhanced ATA FAX
Best Plan – starts as low as*
$45/$50
(Annually /Monthly) (Marketing Promotion Now $40)
*Per-minute charges may apply.
*Equipment sold separately.
Create a high-quality inbound and outbound communications experience for your customers and employees. Our feature-rich Contact Center solution expands on basic call center functionality to deliver advanced capabilities—such as the ability to see full customer history with each interaction, no matter if it’s SMS, chat, email or voice, with a clean and intuitive interface.
Key Features
- Multiple users can use the same caller ID for outbound faxing
- Users can select a caller ID from multiple fax numbers for outbound faxing
- All faxes are stored in a central repository within the PBX portal
- HIPAA-compliant
- Supports fax-to-email and email-to-fax
- The fax server will automatically attempt delivery up to 6 times and will notify the user if the job fails
- Set delivery notification to be sent via email
SIP Trunk Connector
Best Plan – starts as low as*
$2.50/$2.75 per channel
(Annually /Monthly) (Marketing Promotion Now $2.25)
*Per-minute charges may apply.
Session Initiation Protocol (SIP) trunk acts as a virtual phone line and its primary benefit is the fact that it provides a direct connection between existing private or local telephone systems and the public telephone network.
VSaaS
Starter Plan – $35 (Annually) (includes up to 4 cameras professional setup and 14 days of cloud storage.)*
Professional Plan – $45 (Annually) (includes up to 6 cameras professional setup and 30-Days cloud storage.)*
Expert Plan – $65 (Annually) (includes up to 8 cameras professional setup and 60-Days cloud storage.)*
*Price varies by cloud storage capacity..
VSaaS ‘Video Surveillance as a Service” is an in-cloud security camera management system and it isn’t complicated or expensive. When leveraging the latest technology of IP cameras, redundant cloud storage, and live streaming with on-demand multi-device access, any business whether large or small can benefit from NextGenVoice VSaaS. From one camera, one location to a multi-camera, multi-site deployment, you can be confident knowing you are just a click away from a live view of your business. NextGenVoice’s professional approach ensures your business VSaaS requirements are met and delivered at the highest possible level.
Key Features
- Plug & Play Installation
- Real-time On-Site Support
- Cloud Storage - Easy Access
- Multi-Camera Support - PTZ
- Easy Mobile Apps
- Guest Access to any Camera
- Management Portal
- Motion Activation & Alerts
- No DVR - All Cloud - 24/7
- Camera Down Notification
- Free System Updates
Meeting Manager
Real-time web conferencing that provides web presentation, live multi-user video and audio conferencing, and remote desktop support capabilities. NextGenVoice MeetingManager is designed to provide superior security for your conferences. In addition to enjoying the benefits of the system’s ease of use and its cost advantages, organizations also gain from MeetingManager’s ability to better protect the information shared during audio and web conferences. By providing enhanced conference access security and document security, and allowing better control of network security, organizations can be confident that their vital corporate information and property are protected from unauthorized access.
Key Features
- Web Presentations
- Audio Conferencing
- Multi-Presenter Seminars
- Multi-User Video
- Remote Desktop Supporting
- White Boarding
- Desktop Sharing
- Branded Landing Pages
Microsoft Teams Connector
All Teams plans enable you to make online audio and video calls, but for many organizations, that’s not enough. Even if you are on the Enterprise plan, which enables you to purchase audio conferencing and phone system add-ons, the phone system requires a Microsoft calling plan and has limited PBX features. That’s where Teams Connector comes in. Teams Connector is a complete and native softphone solution that provides full control of our advanced PBX features and the collaboration features of Microsoft Teams—giving you the full PBX functionality your companies require, conveniently within the Teams interface.
Key Features
- Reliability and Uptime: Our network offers true UCaaS geo-redundancy with multi-endpoint registration. Even if Teams is down, we still ring all desktop and mobile devices per user for seamless call completion.
- Call Quality—QoS: Our multi-site geo-redundant voice network delivers optimum voice quality along with best-of-breed uptime. Integrate our SD-WAN solution for superior QoS and traffic shaping.
- Advanced PBX Features: Get the full power of PBX—call queues, auto-attendants, call recording, voicemail transcription, call parking, presence, SMS responders, extension-to-extension dialing, and more—as well as fax capabilities and PBX management integrated within Teams. Supports real-time BLF of Teams users and the PBX.
- Contact Center (UCCaaS): Use Teams as your client with wallboard, extensive call analytics, and role-based contact center functionality.
- Deployment and Support: Get local system design, installation, support, and technology refresh from trusted experts with deep PBX expertise who are solely invested in your success.
- Custom Programming: Program custom PBX feature codes for one-click recording, call parking, intercom, and more.
- Failover Strategy: Use Teams, deskphones, mobiles apps, or all of the above, and get the full capabilities of Teams from a browser, desktop, and mobile devices.
- Hybrid Environment Support: Connect our Teams Connector to any premises- based PBX via SIP trunks with custom dial plans for extension-to-extension dialing between native Teams and any desktop phone to any PBX.
Microsoft Teams Connector
Modern businesses are connected, and communications are unified. This means that if your telephony is a standalone system, you’re not able to deliver the capabilities that your customers and employees expect. With ReachUC Connector you can easily integrate with contact-oriented business systems and CRM applications and enable other functionality to increase collaboration and productivity. Best of all, ReachUC Connector is cost-effective and easy to install and maintain.
Key Features
- CRM integration:
- More than 80 applications supported on the standard list
- Caller preview: Search the integrated CRM for the caller’s info when you make or receive a call, and “preview” the details in a “toast” pop-up
- Address book: Simultaneously search the contact directories of all integrated CRM applications and call or pop a contact from the results
- Contact popping: Allow users to “pop” a caller’s records within the integrated CRM from a live call or directory
- Add a contact: New contacts can be added to the integrated CRM from multiple locations such as the live call preview window, call history, and missed calls pop-up
- Activity logging: Manually or automatically log a record of a call against a caller’s contact record
- Duplicate contact: Add an existing contact’s details from one integrated CRM to another
- Additional features:
- Microsoft Teams integration: Show, add, or pop a CRM contact from Microsoft Teams calls; change preferred device; open Microsoft Teams chat from presence window; show colleague’s photo from presence; and more (requires Teams license)
- Call history: Shows a list of an extension user’s recent calls; users can make calls directly from the call history window
- Click-to-dial: Dialing from web browsers and integrated applications, including bespoke and clipboard dialing
- Softphone: Includes an embedded softphone, allowing the user to make a call directly from their computer
- Presence: A dockable window allowing a user to see extension status/availability of their co-workers, call co-workers, transfer calls or pick up co-worker calls, add contacts, start Microsoft Teams chats, and more
- Busy lamp: External LED color that enables everyone in the office to see if a colleague is available for a conversation, is busy on the phone, or does not want to be disturbed