Products and Services
Voice API
Leverages industry-standard SIP to provide innovative and integrated telephony and UC services, allowing organizations to control every aspect of call flow, media handling, and even business logic.
Cloud Voice/Hosted PBX
Take full advantage of the SIP network architecture to deliver a comprehensive set of Class 5 and IP-Centrex calling features in a flexible, efficient, and future-proof format.
Business SMS
Streamline communications and customer engagement with quick and effective messaging supported by business SMS. This integrated internal system allows anyone to text using a business identity—even from a personal device.
Call Center
Offers carrier-class call center service to businesses of all sizes and industries. The all-in-one virtual call center suite offers ACD with call queuing, recording, administrative tools, queue analytics, and extensive integration capabilities.
Web Conferencing
Offers a seamless user experience thanks to a single sign-on system. Start and access webinars, web conferences, and remote-support sessions using the same login name and password for PBX portal access.
Virtual Fax
Virtual faxing (or cloud faxing) is an excellent way to replace analog fax machines with quick and effective fax servers. Improve success with an innovative online method for sending and receiving electronic transmissions. Features include a mobile app
Key Features
Unified Communications Software Client
- Our full-featured UC client is tightly integrated with our UCaaS platform to deliver all the features you need to work where and how you need to.
Voice over IP Calling
- Rock-solid calling that your customers can rely on for their businesses
- Web, desktop, and mobile client
- Visual voicemail—Play, delete, and download voicemails with optional text transcription add-on
- Call transfer—Intuitively transfer a call (unattended or attended) to any contact
- Call parking— Extremely efficient auto and directed call parking with an innovative call pickup page
- Call history with recordings—View all recent calls; filter by outgoing, incoming, or missed calls; and play, download, or delete call recordings
Collaboration
- Chat
- Meetings with video and screen sharing
Presence
- Co-worker status—Easily see the status of everyone in the company—free, on the phone (deskphone or UC client), or in do-not-disturb mode—from anywhere in the application
- Ability for users to set custom status messages
Contact management
- Company, shared, and personal contacts
- Ability to add contacts from call history and voicemail
Business texting
- Send and receive SMS messages
- Shared SMS—Enable users to have more than one number so they can text without having to give out their personal cell numbers, and enable numbers to be monitored and used to by multiple users
- 10DLC-compliant
Virtual fax (optional)
- Send and receive faxes
- Upload files to send as fax
- View the history of sent and received faxes
- bility to configure multiple users to be cc’d on incoming faxes
Unparalleled support
- With NEXTGENVOICE, you're investing in more than just top-tier collaboration technology—you're investing in unparalleled support. We work closely with you to understand your goals, pain points, budget, and timeline, delivering a tailored solution and ensuring seamless operation of your voice and data network, free from the red tape of larger corporations.